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Business Performance Management Services

STATE HEALTH EXCHANGE: Preparing for a successful "go-live"

As a startup organization in the new Affordable Care Act health reform environment, our client was struggling to focus on the essential work required for its first ever open enrollment process.

We designed and implemented a series of performance labs with the executive leadership team, focused on such topics as customer service, marketing, health plan partnerships and contingency planning. We also established an operational readiness "monthly business review" and introduced an executive dashboard and critical work pathway.

This work resulted in one of the most successful state exchange launches – ready to go live by the open enrollment period – with over one million new consumers enrolled.